PARTY EXPRESS, LLC - 5155 Connors Lane ~ Highland, MI 48356       

(248) 529-3156 Office    (248) 787-1284 Emergency Cell         (248) 529-3154 Fax

CATERING POLICIES - ORDERING GUIDELINES:

To best serve everyone efficiently, we appreciate your consideration of the following policies. Please read before ordering.

Order Notification/Placement: We appreciate a minimum of 48 hours notice for all orders received. We usually can accommodate last minute requests.

1.  Please place your orders as early as possible to ensure timely processing. After 3:00 p.m., we cannot guarantee product selection or delivery.
2.  Orders must be placed with a Catering Business Express Account Representative by calling (248) 529-3156.
3.  Our delivery hours start as early as 6:00am. Deliveries prior to 6:00 am and after 5:30 pm Monday to Friday may be subject to a delivery surcharge.
4.  Our office hours are 9:00am-5:00pm Monday – Friday. It is during this time when a Catering Business Express Account Representative will call you to confirm your order. Your order is not confirmed until we have contacted you to arrange for delivery and confirm your event information via/signed agreement and 50% deposit (or payment in full should event be within 14 days prior to delivery date).
5.  Same day delivery may not be possible but we will try to accommodate to the best of our abilities.
6.  A Rush Fee of $25.00 or 10%, whichever is greater, may apply for Emergency Same Day Orders and Last Minute Orders.
7.  For LAST MINUTE & EMERGENCY SAME DAY orders, please call Party Express, LLC directly at (248) 529-3156 [or] (248) 787-1284 and speak with one of our Catering Business Express Account Representatives.

Weekend Ordering: We will do our best to accommodate orders received between 5:00 PM on Friday evening and 9:00 AM Monday morning. However, orders for Mondays that are placed after 5pm on Fridays will need to be confirmed before we can guarantee the delivery. We will contact you to confirm your order via telephone on Monday for any orders received over the weekend. When placing an order after 5pm for Monday, please leave a cell phone number so that we may confirm with you over the weekend.

Minimums: Please note that some menu items have minimum billing numbers. There is a minimum order amount of $250.00 for all orders.

Leftovers:  It is our policy that any leftover food will be discarded after the event. The client will assume full responsibility for any liability as a result from consuming leftover food after the event.

Cancellations: We appreciate 48 hours notice for cancellations of smaller events with standard menus. For larger events or special items we require a minimum of  72 hours and there may be a charge associated with the cancellation. ALL RENTALS AND OUTSIDE SERVICES ARE 100% BILLABLE, EVEN IF THE EVENT IS CANCELLED. A message to our culinary staff or voice mail is not a valid cancellation.

Delivery charges: Delivery charges begin at $10.00 and are calculated based on distance.

We offer a variety of delivery options:

1.  Drop and Go – We arrive with your food, and you’ll set up your own food buffet. Charge for this service: Delivery fee plus $0.00.

2.  Delivery and Setup – We arrive with your food, cover the table with plastic or YOUR linen and set up the buffet on your table. Charge for this service: Delivery fee plus $15.00.

3.  Delivery and Service – (Please note, designed for smaller corporate/social events requiring no setup other than a single food buffet and 1-3 service staff. Perfect for small holiday parties, boardroom luncheons, and small in-residence celebrations.) We arrive with your order, set up and service the buffet. Larger events, multiple stations or a difficult setup require additional service staff. This will be discussed before we approve your order into our production schedule. You will know all of your charges upfront. Charge for this service: Delivery fee plus cost of Catering Specialist and 18-21% Service Fee*

4.  Full Service and Cooked On Site – For this type of order, you may order your menu and before we approve the order to our production schedule, a Catering Business Express Account Representative will call to discuss the details and specific needs to make sure your event is a success. Charge for this service: Cost of Catering Specialist and 18-21% Service Fee*

 *Our Service Fee is 18-21% for Full Service. This Service Charge covers a small part of operating expenses, as there are costs associated with off-premise catering that is not included in the price of the food. Prices on any printed menu include only the food. All other services are additional.

Delivery time: Due to uncontrollable circumstances, like traffic and weather, please allow our drivers 30 minutes on either side of delivery time. During peak lunch and dinner periods, deliveries may be made up to 1 hour prior to your designated time. Our food is prepared fresh daily and stored at safe temperatures at all times.

Delivery directions: We use various sources to find your location. Please let us know any specific entry door, suite number, floor level, meeting room name, etc., that will help expedite the delivery. If there are exceptional distances, routes or security, stairs, delays, please let us know so we can schedule the driver\'s time between each delivery accordingly and determine appropriate delivery charges.

Disposables: Unless otherwise noted, disposables are not included with your order. You may add disposables and disposable buffet equipment in the ordering process.

Order Changes: We appreciate 48 hours notice to change order for additions only. Your changes are not confirmed until we have contacted you either by email or a phone call.

Gratuity: Gratuities are not required and are not automatically added to your invoice but our staff graciously accepts them. 

Sales Tax: Sales tax is applied to all orders. Tax-exempt organizations must provide a tax letter with first order. Until that letter is on file, the account you create will be subject to state sales tax.

Prices: Prices on our menus may be subject to change due to market price fluctuation and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice. We recommend clients request a new price quote if there are any additions or substitutions. Price changes may vary. 

Staff Charges: .Staff hours are billed portal to portal. Billing starts at arrival time and ends after buffet/equipments are removed from event. If your event should run longer than anticipated, your invoice will be adjusted and payment due upon departure. For staff rates CLICK HERE.

Damages and Liability: Client’s responsibility is to ensure that the table for setup and any flammable items including our décor material is protected from the heat source of all chafers. If our staff is not hired to be present at client’s event, client will be responsible for the unattended chafing dishes and all of Party Express, LLC's equipment. Party Express, LLC does not assume or accept any responsibility due to negligence by the client or any attendees of the client’s event that caused any damage as a result. Missing or damaged equipment, décor, place settings, centerpieces, linens, serving utensils, salad bowls will be billed at replacement cost to client. It’s the responsibility of the client to ensure that all of Party Express, LLC's properties are present when the driver arrives to pick up. Any item(s) not picked up may incur additional charges if the driver has to make an additional trip to client’s location to retrieve the item(s). Equipment/items that are not picked up on the same day requires the same responsibility of the client to ensure that equipment/items are not lost or missing. 

Payment: We accept personal or company checks, draft check by fax or phone, cashier's check, money orders or cash.  We do honor most major credit cards through PayPal (our online merchant processing agent); a separate invoice will be generated and emailed to you via/PayPal for you to enter your personal or business credit card information accordingly. Mailed checks must be received in our accounting office 14 days prior to the event. Any other terms can be prearranged with us by calling our accounting department at (248) 529-3156 or (248) 787-1284. 

Website Privacy Statement: All information you provide to Party Express, LLC is kept in strict confidence. It is never shared, sold, rented or given to anyone, ever. Our ordering process is a secure method and have full confidence that your information is protected.